Delivery and Return Policy

Delivery Charges:

Delivery Charge All Over Bangladesh: 100TK

Delivery Time:

1-3 Days (Working Days) Dhaka
3-5 Days (Working Days) All Bangladesh

RETURN POLICY

Our refund and returns policy last 3-5 days. If those days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you receive a product that is damaged in shipping, defective, or not the product you ordered, please return it to Teeny Toony and we’ll arrange for a replacement. But some conditions apply. Those are:

Order must be checked in front of the delivery person (Inside Dhaka).
If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
The product must be intact, however, there can be exceptions (if the product is damaged).
Used or Swatch products will not be considered for exchange or refund.
If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
And in case of return for exceptional circumstances, the customer must pay the transportation cost.
The original Invoice must be returned along with the product.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@teenytoony.com

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your mobile banking account or original method of payment, within 10 days. And Only regular-priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: support@teenytoony.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.